Greater profitability, loyal customers and engaged employees are objectives for every organisation that has embraced the concept of the service value chain. It’s become accepted wisdom that long-term, sustainable profit and growth are derived from customer loyalty, loyalty comes from positive customer experiences, and those experiences are created consistently only by engaged employees. The chain’s success, though, is ultimately driven by exceptional leadership, where leaders from the C-level to the front line appreciate the importance of each individual employee, putting in place systems and creating a culture that delivers a positive employee experience.
Join us in The Spindle Room, 1000 Lakeside on the 22 May of 9.30am – 11.30am.
To register click here or call Sara 07841 440 264